One thing that always amazes me is how somethings in China develop so quickly, while others seem to remain unchanged. As a foreigner living in Shanghai, it is not cultural differences or a language barrier that really bothers me. It’s easy enough to just sit down and decide I’d better learn some Chinese if I want to fit. It’s simple things like customer service that amazes me. As developed as China is becoming, it’s amazing how something as simple as customer service has not developed with it.

I have openly had check-out clerks throw my vegetables across the scanner and break eggs in the process. What really makes me laugh is that I simply get stares that say ‘What are you going to do about it?’ It’s a shame really. A lot of businesses would do so much better just by having their clerks smile (even if they can’t speak English) and just be a little more careful.

Just one of many reasons I generally don’t shop at GMS anymore.